CRO Audit - What to Expect

Data & UX analysis → actionable measurable recommendations

Example Recommendations 

KPIs / Action Items

  • KPI Product Views -> Carts
    • Critical content + CTA above the fold (mobile + desktop)
    • Trust factors
    • Social proof
    • Incentive to purchase now
  • KPI Carts -> Checkouts
    • Lower purchase risk
    • USPs reminder
    • Repeat incentive / trust factors
  • KPI Shipping -> Payments
    • Return/Cancellation policy
    • Shipping price strategy
  • KPI Search -> Product Views
    • Persona-driven landing pages for popular keyphrases
    • Add keyphrases to qualify products for no-result searches
  • KPI Home/Category -> Products
    • Promote / sort products with high Purchase:View ratios

Discuss

  • Trust factors
  • Lowering purchase risk
  • Shipping price strategy

Next Steps

  • Prioritize recommendations (effort vs impact + balance with other objectives)
  • Implement
  • Monitor, measure, continuous improvement